Custom business systems

What we did for ourselves

We stopped buying software and built our own. Quotes, purchase orders, receiving, delivery, invoicing, timesheets, hour banks. The whole team has been working in it every day for a year.

A quote goes out, the purchase order builds itself, receiving happens, the invoice comes out. Nobody retypes anything from one system into another.

What we do for you

The same work, on your operations.

• We look at how you actually operate. Not your documented processes — what your people really do.
• We build. The price is set in advance against a clearly defined scope. Overruns on our side of the work stay our responsibility.
• We migrate your existing data and train your team.
• We stay 90 days after launch, to adjust the system based on real use and correct what needs correcting.

How a project unfolds

The audit first. We map your real operations: who enters what, how many times, into how many tools. You get a costed picture of what your current processes actually cost. If the potential gains don’t justify the investment, we tell you at that stage.

Building by deliveries. No eighteen-month tunnel: the system gets built piece by piece, each delivery usable the day it lands. Your teams work inside the tool while it grows — and their feedback corrects the course along the way.

Operations. A living business system evolves with your operations. The operating subscription covers adjustments, additions and support — the system follows your growth instead of braking it.

AI, when it actually does something

We don’t sell AI because it’s the word of the year. We put it where it replaces work someone is doing by hand, and nowhere else.

We integrated it into our own operations first. Our business system is connected to AI agents that answer questions about our clients in plain language, analyse invoicing, or draft a quote from history, without having to go through several reports or build queries. The same thing connects to your systems.

The uses that keep coming up: sorting and routing incoming information (emails, requests, documents), pulling data out of a supplier PDF instead of retyping it, searching your archives by meaning rather than by filename, drafting a reply or a document that someone then approves.

And the limit, stated up front: AI proposes, a person decides. We explain why, and how far it goes, on the software development and AI page.

“Does our data train a model?” No. We work with providers whose terms exclude it, and we can isolate what’s sensitive so it never leaves your walls. That’s a question we settle at the quote stage, not after.

Questions we get asked

“How is this different from off-the-shelf software?” Off-the-shelf software often asks you to adapt your operations to the way it works. When those compromises start slowing your teams down or multiplying manual steps, custom becomes worth it. Your way of working becomes the starting point of the system, rather than a constraint to work around.

“Why would a broadcast integrator build our management tools?” Because we develop and use our own every day to handle quotes, purchasing, receiving, invoicing and time. Our trade also requires us to design systems where reliability and continuity of operations are essential. We apply that same rigour to business systems.

“What happens if we stop the subscription?” The system is yours and stays functional. The subscription covers its evolution, adjustments and support, not your right to keep using your own tool.

Feasibility audit. Fully credited if the engagement proceeds.

Engagement. Fixed price. Overruns are our problem, not yours.

Ongoing. Hosting, fixes and continuous adjustments.

Business systems: five engagements per quarter. When it’s full, it’s full.

Our engagements start at $25,000. If your need is smaller, we’ll tell you straight and point you elsewhere — it saves your time and ours.