Equipment lifecycle support

How it works

A shared spare parts pool. Keeping a complete spare parts inventory on your own is a significant investment. By pooling the needs of several clients, we keep the critical parts available while cutting the cost for each of them.

An annual audit. We document the real state of your installed base, identify the critical equipment with no redundancy, and set replacement priorities based on condition, role and remaining service life.

A response time set in your contract. You know in advance what level of support applies and what response time to expect, without having to improvise when the problem hits.

The installed-base audit

The audit gives you an accurate picture of your infrastructure, showing which equipment can stay in service and which represents a risk to your operations. You can then plan interventions and investments before a failure sets the priorities for you.

Questions we get asked

“Do you support equipment you didn’t install?” Yes. We start with an audit to understand the infrastructure in place, its condition and its quirks. Once that is done, we take on support for the installed base with the same level of knowledge as if we had installed it ourselves.

“What happens when a part isn’t made anymore?” That is exactly where the shared spare parts pool pays off: the part you need may already be on our shelves. Otherwise, our network lets us search the secondary market, here and elsewhere, to extend an equipment’s life where that still makes sense. If the part really is gone, we plan its replacement rather than waiting for a failure to force the decision.

“Does the audit commit us to anything?” No. The audit gives you the real state of your installed base, the failure points and the priorities. What you do next is up to you — but at least the decisions will be made on facts.